At Essentials, we value your satisfaction and want your shopping experience to be smooth and worry-free. Our Refund and Returns Policy is designed to be fair, transparent, and easy to understand.
Returns
If you’re not happy with your purchase, you can return most items within 14 days of delivery. To be eligible for a return:
- Items must be unused, in original condition, and with all packaging intact
- You need to provide a receipt or proof of purchase
Please note: Items marked as Final Sale and gift cards are not eligible for returns.
Refunds
Once we receive your returned item and verify its condition, we will process your refund promptly. Refunds will be made to your original payment method within 5–7 business days.
Return Shipping
You are responsible for return shipping costs unless the product was defective, damaged, or the wrong item was sent. We recommend using a trackable shipping method.
Exchanges
If you receive a defective or incorrect item, please contact us within 7 days of receipt to arrange an exchange at no extra cost.
How to Initiate a Return or Refund
To start the process, please contact our support team at:
📧 [Your Support Email]
Provide your order number and reason for return, and we’ll guide you through the next steps.
Contact Us
Questions about our Refund and Returns Policy? We’re here to help! Reach out anytime:
📧 support@essentiaslhoodies.com
📞 +1 (909) 254-6008
This policy ensures your peace of mind with every purchase at Essentials.
