Questions & Answers
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CONTACT INFORMATION
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
Shopping Information
Delivery charges for orders from the Online Shop?
We offer free shipping on all orders with fast and reliable delivery. There are no hidden charges—just great service delivered straight to your doorstep.
How long will delivery take?
Delivery typically takes 3–7 business days, depending on your location. We process orders quickly and aim to get your package to you as fast as possible. You'll receive a tracking link via email once your order is shipped.
What sizes are available for your hoodies?
We offer sizes ranging from XS to 3XL to ensure a perfect fit for everyone. A detailed size chart is available on each product page.
Where can I view my sales receipt?
You can view your sales receipt directly in the order confirmation email sent to you after your purchase. If you didn’t receive it, please check your spam or promotions folder, or contact our support team for assistance.
How do I add a gift receipt to an order?
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How long do I have to return an order?
You have 15 days from the date of delivery to return your order. Items must be unused, in their original condition, and in the original packaging. For more details, please refer to our Return Policy or contact our support team.
Payment Information
How is the recipient reimbursed?
Once we receive and inspect your returned item, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.pibus.
Can I be reimbursed through the original payment method?
Yes, you will be reimbursed through your original payment method once your return is received and approved. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Can the country receiving the shipment be different than the country of purchase?
Currently, we only ship within the USA, and the shipping address must be within the same country as the purchase. Orders placed in the USA must be delivered to a USA address.
How can I return an item?
To return an item, please follow these steps:
Pack the item securely in its original packaging, including any tags, accessories, or documentation.
Include your order number and a brief reason for the return inside the package.
Ship the return to the following address:
Returns Department
1031 W 14th Ave
Denver, CO 80204
USA
We recommend using a trackable shipping service to ensure your return reaches us safely. Once received and inspected, we’ll process your refund promptly.
Will I receive the same product that I see in the picture?
Yes, the product you receive will be the same as shown in the pictures on our website. We strive to provide accurate images and detailed descriptions to ensure you know exactly what you’re getting. Minor variations in color or lighting may occur due to screen settings.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other popular payment options for your convenience.
Orders and Returns
Are your products covered by a warranty?
Yes, certain products come with a manufacturer’s warranty. Please check the product description for warranty details.
Can I change or cancel my order?
Orders can be modified or canceled within 1 hour of placing them. Please contact our support team immediately for assistance.
What exactly happens after ordering?
After you place your order, here’s what happens next:
Order Confirmation: You’ll receive an email confirming your order details.
Processing: Our team prepares your items for shipment.
Shipping: Once shipped, you’ll get a tracking number via email to monitor your delivery.
Delivery: Your order arrives at your doorstep within the estimated delivery time.
Follow-Up: We may send a follow-up email to ensure you’re satisfied with your purchase.
If you have any questions during the process, our support team is always here to help.
Do you offer gift wrapping?
Currently, we do not offer gift wrapping, but we’re working on adding this service soon!
Which browser is best to use the site?
For the best experience on our site, we recommend using the latest versions of modern browsers like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari. These browsers ensure fast loading times, full functionality, and enhanced security.
How do I subscribe to the newsletter?
You can subscribe to our newsletter by entering your email address in the subscription box at the bottom of our website’s homepage. Once subscribed, you’ll receive updates on new products, exclusive offers, and special promotions directly to your inbox.
